New to the Tradewinds

What do I need to do before I can move in?
Where do I park for unloading?
What do I do with my trash?
What do I recycle and what do I do with it?
Where can my guest park?
How do I get my phone number on the front gate entry phone?
How do I get another security key for the gates and elevators?
Can I use the Barbeque?
I lost money in the laundry machine, what should I do?
My apartment has cockroaches, what should I do?
My Apartment has Bed Bugs, what should I do?
I'm locked out of my apartment, what should I do?

Plumbing Problems

My sink is clogged, what should I do?
My sink was filling up, but I was not running the water. what should I do?
My toilet runs constantly or cycles, what should I do?
My sink or shower drips constantly, what should I do?
My shower doesn't drain properly, what should I do?
My plumber told me I need the building water shut-off, what should I do?

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New to the Tradewinds

What do I need to do before I move in?
Complete the Registration Form and read the House Rules. Return the signed registration form (in which you acknowledge that you have read the House Rules) to the Resident Manager.  Moving hours are 8:00 AM to 5:00 PM seven days a week. Notify the Resident Manager at least one day PRIOR to moving to have the elevator padded.

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Where do I park for unloading?
Complete the Registration Form and read the House Rules. Return the signed registration form (in which you acknowledge that you have read the House Rules) to the Resident Manager.  Moving hours are 8:00 AM to 5:00 PM seven days a week. Notify the Resident Manager at least one day PRIOR to moving to have the elevator padded.

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What do I do with my trash?
DAILY REFUSE:  Your daily trash must be properly bagged and tied, then placed in the trash containers located on each floor past the elevators; please secure the lid tightly. Loose garbage is not tolerated. Broken glass and sharp objects MUST be wrapped (preferably boxed) to protect our staff. Hazardous materials are prohibited. Cardboard boxes must be broken down flat and placed next to the trash containers. Any more than a bag or two is considered Bulk refuse.

BULK REFUSE:  Large volumes of trash must be taken directly to the large dumpster behind the ABC Store on Hobron by the resident.  Contact the manager or security for access.

LARGE ITEMS i.e.: appliances, furniture, construction debris, etc. can be taken to the sidewalk area along Hobron Street on Friday afternoons.  City & County will pick up these items early Saturday mornings.  Placing items here prior to Friday noon or after Saturday pick-up will result in the owner being required to remove the items and/or a $50.00 fine.

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What do I recycle and what do I do with it?
Only newspapers, glass, plastic and all Hawaii State redemption containers are recycled by placing them in the appropriately marked bin located by the trash containers located on each floor. Cardboard, canned food containers, milk product containers or other refuse is NOT recycled. All recyclable containers must be rinsed and placed in the appropriate recycle bin. Broken containers will not be accepted. Containers with Hawaii state redemption are redeemed and applied to our refuse expenses.

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Where can my guest park?
The Tradewinds has two visitor parking stalls on the Ewa side of the building under the lanais of the apartments on the second floor, see Manager or Security for their location. Parking is first come first serve. The visitor stalls are the first two on the right, along the lava wall. You must SIGN-IN the vehicle in the mail room. Maximum two hour parking.

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How do I get my phone number on the front gate entry phone?
Any local seven digit number can be programmed into the Entry Phone. Your guest can talk to you, but you cannot release the locked gate. You must come down and escort your guest. To have your phone programmed, use our Online Form or contact the Resident Manager. Only registered resident can change the entry phone.

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How do I get another security key for the gates and elevators?
Security keys/fobs are only sold to Owners or Agents for the Owner. If you are a registered renter, contact your Owner or Agent and have them send the Resident Manager authorization for you to purchase a Security Key/fob. Authorization must have the apartment number, owner/agent name, your name. Fax or email this information to the Resident Manager. Authorization by telephone is unacceptable. There is a $25.00 non-refundable charge.

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Can I use the Barbeque?
Yes. First, you must select the time slot you wish by signing in on the barbeque register located in the mail room.  To light the barbeque, first turn on the valve behind the barbeque, near the ground. Next, open the barbeque hood, turn on the first burner valve to the light position and press the igniter button several times. It should light. If it does not light, you must use a flame to light the barbeque. When you have finished, CLEAN THE GRILL, TURN OFF THE BURNERS and TURN OFF THE GAS.

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I lost money in the laundry machine: what should I do?
If the machine is broken, place a OUT OF ORDER tag on the machine. Contact Web Services at 455-5077, give them the property name (Tradewinds), your name, apartment number, machine number and the amount you lost. Web Services will leave the money with the Resident Manager on their next trip. You can then get your money from the Resident Manager.

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My apartment has cockroaches, what should I do?
Every other month the Tradewinds treats the common areas for cockroaches and ants. For $15.00 you can have your apartment professionally treated by signing up on the register located in the mail room.  You may also choose to use one or more of the commercial products available. Additionally, keep your apartment clean and free from food scraps.

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My Apartment has Bed Bugs, what should I do?
If you are the Owner or Agent, contact a pest control company. If you are a renter, contact your Owner or Agent.

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I'm locked out of my apartment, what should I do?
The Tradewinds does not have any keys to any apartment. Only the Owner or Owner's Agent would have additional keys. If you are a renter, try contacting your Owner/Agent. Optionally, call a locksmith to open the front door to your apartment.  Contact Security or the resident manager to assist you with gate entry and elevator access. To obtain their assistance, you must be properly registered.

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Plumbing Problems

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My sink is clogged, what should I do?
In the event your kitchen sink, shower, lavatory, or toilet does not drain properly, contact the resident manager. You will then be directed to contact your owner/agent. All clogged drains are the responsibility of the owner. The owner is to contact a plumber for service. If your apartment is back to back with another apartment the cost of the service is to be split 50/50. Access to both apartments may be necessary. The plumber should know if he is clearing the common line between the apartments before it reaches the house stack. The plumber must to contact the resident manager if anything unusual is encountered, or if he is unsure whether or not the common line is at fault.

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My sink was filling up, but I was not running the water, what should I do?
If you are an Owner, fix it or call a plumber. If you are a renter, contact the Owner or Agent and tell them the problem. If the Owner or Agent does not correct the problem within 10 days, contact the Resident Manager.

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My toilet runs constantly or cycles, what should I do?
If you are an Owner, fix it or call a plumber. If you are a renter, contact the Owner or Agent and tell them the problem. If the Owner or Agent does not correct the problem within 10 days, contact the Resident Manager.

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My sink or shower drips constantly, what should I do?
If you are an Owner, fix it or call a plumber. If you are a renter, contact the Owner or Agent and tell them the problem. If the Owner or Agent does not correct the problem within 10 days, contact the Resident Manager.

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My shower doesn't drain properly, what should I do?
If you are an Owner, fix it or call a plumber. If you are a renter, contact the Owner or Agent and tell them the problem. If the Owner or Agent does not correct the problem within 10 days, contact the Resident Manager.  Due to the Tradewinds original design, most of the shower drains are impossible to get a snake down. The best way to clear the drain is to remove the cover and use a shopvac and a coat hanger to pull any hair or debris out of the drain. Using a liquid drain cleaner will only make the problem worse.

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My plumber told me I need the building water shut-off, what should I do?
The Tradewinds has scheduled water shut-offs the first Tuesday and third Wednesday of every month, from 9:00 AM to 11:00 AM. You must schedule with the Resident Manager if you need the water off. Water is not shut-off if nobody is scheduled. If you have an emergency problem, contact Security or the Resident Manager.

Revised 5/29/09