We've compiled a list of some Frequently Asked Questions below. If you can't find the question/answer you are looking for on this page, select Search - we'll search the entire site for you. 

Where are the House Rules?

CLICK HERE for House Rules.  If you are unable to print the House Rules, you can get a hard copy from the Site Manager.

Are the House Rules a GUIDE only and not mandatory in nature?  If so, do I really need to comply with most of what it says?

House Rules and Condo Docs are the rule of law for our Community living in our Condo and are totally enforceable.

Where are Minutes of Board and Annual Meetings?

CLICK HERE

Where are the House Rules, By-laws and Governing Documents?

CLICK HERE.

Who can I contact with questions about fees, copies of documents, automatic payment, etc.?

The Association Manager can provide information about the status of your fee payment, insurance coverage provided by the Association, copies of the governing documents, and other administrative aspects. CLICK HERE for contacts.

How do I contact the Site Manager?

            CLICK HERE for contacts.

What are the working hours of the Contract Site Manager?

Our Site Manager Contractor is not an association employee. His hours are task driven. Once his daily tasks are done, he is finished for the day.  You can leave a voice message for him.  CLICK HERE for contacts.

Can I throw something out of my window or from the Lanai?

NO.  Please do not under any circumstances throw anything out of your windows or lanais at anytime.  This can be dangerous; and in some cases it can be unhealthy. YOU could also be held LIABLE.

How do I use the Jacuzzi?

To start the Jacuzzi, you must push the start button twice.  It will stop automatically.  Please be aware that after using the Jacuzzi you must check the water level and if necessary fill the tank accordingly from the pipe adjacent to the Jacuzzi.  The water should be at least ½ of the way up to the # 3 or the 3" above the bottom tip filter opening. Signs have been placed to remind Jacuzzi users of this caution. The reason for this is because the water level drops when the system is in use. If it does not restore then the over all level in our lower pump will be affected and burn out causing the buildings hot water supply to be lost.

I don't have access to a personal computer. How will I get my information regarding our daily events in our condo?

Residents who have notified our site manager that they cannot access a personal computer will get their news via the BULLETIN BOARD in the lobby across from the site office. Bulk newsletters will be placed under the door.  All others will get their news and information ONLY by visiting the website.

Can water be allowed to trickle down from any part of our windows or from our lanais to the next lower level units?

When watering plants or washing down your lanai area, do not allow any water to flow down to your neighbors below.  Generally, we must not allow anything at all to fall or flow down below to the next level at any time.  If you have questions see the Site Manager or talk with one of the Members of the Board for any clarification on this issue.  If you are found to be allowing the practice of letting water or anything flow down to the next lower level, you will be cited and may be fined as well.

Can I get immediate help from any member of the Board of Directors, 24/7, since they are my main point of contact for any problems I encounter and since they get well paid for their services for being on the Board?  Can I also rely on total assistance and support from our Building Manager, since he works for us?

Members of the Association of Home Owners Boards of Directors are paid NO compensation of any type. These People are strictly volunteers doing their share of community services for Country Club Vista. If you have a suggestion, drop in the box (in the lobby) signed and dated. If you have an emergency, refer to the list of contacts and phone numbers posted on the Lobby Bulletin Board or Website.  This list was also passed out to all residents.  Related to assistance from our Site Manager; he does not directly work for us.  He is not an ON Site manager; he is a private contractor performing task oriented duties Monday-Saturday.  He is able to provide LIMITED assistance to residents as time permits.  Since his duties are task oriented and NOT time performance, once his tasks are done for the day he leaves the premises till the next day. Our Site Manager does have full support and authority from the AOAO Board of Directors in enforcing and administering our House Rules as directed.

May I rent a Parking Stall?

Parking Stalls may be rented out ONLY by a registered CCV apartment OWNER (as listed in Escrow) to another registered CCV apartment OWNER.  Prior to renting a stall, clearance must be obtained from the site manager and a written agreement by the owner and the renter must be on file in the CCV office at all times until the agreement is terminated.

What are the parking rules?

CLICK HERE and see Section V of the House Rules

Is it okay if I park in the visitors' stalls, if there is no one there since I am only going to be there a MINUTE and the loading zone is occupied?

The visitors' stalls are for guests of folks visiting our condo ONLY; residents are not allowed to park in the visitors stall, regardless of the circumstances.  This is clearly defined in the Condo House Rules. Our Site Manager and Board of Directors make random checks for this violation and the owner of the vehicle will be cited.  In the same vein, visitors are only allowed to park in the guests parking stalls and must not park in any part of our driveway.  Curb parking is for RESIDENTS only when loading or unloading, or washing their vehicles.

Are guests parked in the guests stalls required to sign in and out in the lobby?

The loading/car wash zone is for limited parking only for residents of our Condo (not for Visitors) and we are required to be brief in occupying this area and are also required to Sign in and Out in the register on the lobby. Violators will be cited for non-compliance with the Condo's House Rules.

Is it necessary that my vehicle have a current City and County Registration tag AND a current safety inspection sticker at all times?

YES All vehicles parked in the Country Club Vista garage structures MUST be in total compliance with the City/County of Honolulu and State Laws of Hawaii.  Vehicles parked in the Country Club Vista garage structures found without proper tags, will be cited for violation of current laws and Country Club Vista's House Rules. Third warning will impose a fine on the owner of the parking stall.

Are residents parked in the driveway with unattended vehicles required to sign in on the lobby register?

YES. Residents parked on the driveway with unattended vehicles must sign in and out legibly in the lobby register.

Does CCV have a contract with a roving Tow truck Company to spot and tow away violators in the parking areas of this condo?

YES. Visitors or Residents who do not comply with the Parking Regulations as listed in the House Rules will be towed away at their own expense without notice.

Can the driveway into Country Club Vista be blocked?

NO  A fire lane must be kept clear at all times to comply with Fire Regulations.  Therefore residents who park in the driveway must park closest to the building and forward of the stairs so that the Fire Access remains open. Visitors are not allowed to park on the driveway.

Is there a time limit as to how long my visitors can park in the VISITOR stall and if the Visitors stalls are all occupied may they park on the curb?

Visitors are not allowed to park on the curb. While there is no WRITTEN time limits as to how long a visitor may park in the stall; we all must be considerate of other folks in our condo and be thoughtful, give other people a chance to visit and park in our visitors area.  Common sense rules in situations when house rules are not involved.  Guest AND Curve side parking is prohibited between 1 AM and 6 AM per the House Rules.  Violators will be towed without notice.

Are pets allowed at Country Club Vista?

No pets are allowed.  CLICK HERE and see Section VII of the House Rules.

How is trash handled?

CLICK HERE and see Section VI of the House Rules.

What are the rules for the Swimming Pool, Jacuzzi, Tennis Court, and Picnic Facilities?

CLICK HERE and see Sections VIII, IX, and X of the HOUSE RULES.

What are my monthly maintenance fees for?

Monthly maintenance fees are a function of the percentage of common interest represented by your ownership of an apartment at Country Club Vista and provide for funds for things like utilities, common area repairs and maintenance, etc .

Should I expect any Special Assessments?

Country Club Vista is properly funded via collection of the monthly maintenance fees. We also maintain a professionally prepared Capital Reserve Study, which is revised periodically.  NO special assessments are currently being collected and none are anticipated.

Who governs Country Club Vista?

Each of the owners belongs to the Association of Apartment Owners of Country Club Vista.  A 5-member Board of Directors is elected from this body of owners. The Association's Annual Meeting is customarily held in March in the Lobby.  All owners are eligible to stand for election to the Board of Directors. The Board of Directors meets at least four times a year, with scheduling determined by need and availability of Directors.

Who handles the day-to-day affairs of the Association?

The Board contracts with Hawaiiana Management Co. Ltd. as Managing Agent. Hawaiiana maintains bank accounts, personnel, bill-paying, insurance aspects, as well as budgeting and issuance of financial statements.  The board has a contract with a site manager who handles all aspects of common area maintenance, landscape maintenance, and general cleanliness.

May I modify or remodel my apartment without having to get approvals or provide notification to any one; after all it's my unit?

Any and all types of alterations or internal work in your apartments must be documented and coordinated with the AOAO Board of Directors and Managing Agent (forms must be obtained from the office) and submitted prior to work starting.  Notify the Site Manager of your intentions. He will provide you with information and forms to complete so that impact on other owners is minimized. It is important that vendors and contractors are licensed and understand that they will be restricted in hours and days they may work, noise levels, leaving tools and debris outside, and inconveniencing other owners and guests.  ENSURE form(s) are completed and approved prior to Contract agreement.  CLICK HERE for forms.

Is it okay to leave my door open or ajar just to let some fresh air in to the apartment, since it's my house, so I can do what I wish with my door?

City and County Fire regulations and ordinances, our Condo Documents and our House Rules STRICTLY PROHIBIT front doors from being left open or ajar with no exceptions.  The AOAO will be fined by the Fire Department when Inspectors discover any violations to this ruling.  Keep your doors closed, otherwise you will be cited and fined by the AOAO upon each occurrence.  Our Site Manager and members of the Board of Directors are obliged to do random checks on each floor for this fire safety Issue from time to time for compliance.

Since I have a lot of STUFF, is it OK if I just store some in the fire escape stairs area just for a few days since we are not expecting a fire any time soon? Or I may just leave it outside my door?

City and County Fire regulations and ordinances, our Condo Documents and our House Rules STRICTLY prohibit blocking emergency exits at anytime, or storing items in the elevator lobby of each floor.  Violators will be cited and fined accordingly.  Random checks will be made to insure compliance.

What if I drop my key down the elevator shaft?

You must contact the Otis Company and YOU ARE RESPONSIBLE for all associated costs.  If the Otis representative is in the building he MAY be willing to retrieve the key, but he is NOT required to.  Do not contact a Board Member, the Site Manager, or the Managing Agent to return the key for you.

What if I lock myself out of my apartment?

If you lock yourself out, you will be required to call a locksmith to let you in and you will be RESPONSIBLE FOR THE COSTS.  Do not contact a Board Member, the Site Manager, or the Managing Agent to open the door for you.  The Board suggests that you procure a LOCK BOX, which is a small device fitted on your door knob and keep at least an extra key to your apartment in it.

Can we use Fireworks for Religious or Patriotic events in or around our condo, such as New Year's eve, 4th of July etc ?

NO   Fireworks of ANY type ANY size or ANY configuration are not allowed within the premises of Country Club Vista, and its' surrounding areas, this includes common areas as well as inside or outside each apartment.  City and County Fire Ordinance and our own House Rules strictly prohibit the use of fireworks. 

How do I move in or out of my apartment?

Contact the Site Manager to make arrangements for elevator padding and complete a MOVE IN OR OUT AGREEMENT FORM.  CLICK HERE for Forms

Can a Board Member or the Site Manager repair my mailbox for me?

NO  Your mailbox is joint ownership between you and the post office.  Therefore the responsibility is yours to repair it or contact the mail carrier.

Do residents and owners have to worry about anything at all related to disasters; such as fires, earthquakes, power outages, natural floods, or hurricanes since the Board of Directors and Site Manager will take care of us?

Each individual is responsible for his/her own self. Each of us MUST have a personal disaster plan ready and be ready to execute the plan at a moment's notice. Common area responsibility is very limited to emergency exits only.