If you have called 911 for any reason, contact Security, tell them what is going on and they will assist the emergency personnel when they arrive.
If you have a noise complaint coming from a neighbor, contact Security. Do not wait until the next day to complain to the Resident Manager. Security does not reveal the source of the complaint; your identity is not revealed. The only way to end the noise activity is to contact Security. If the noise problem persists, contact Security again; if the noise still persists, contact the Resident Manager.
If you see criminal activity, call 911. If you see suspicious activity on or near the Tradewinds, contact Security; security will investigate and respond accordingly.
If someone tries to tailgate through the entry gate or elevators, if possible do not allow them to enter and contact Security. Give Security a description of the person. If the individual has a security key but it doesn't work, it's likely it has been disabled by the Resident Manager for a reason. Contact Security!
If the elevators are not functioning properly, contact Security. Describe the problem with the elevator; security will contact the Resident Manager for the appropriate action. Certain wind conditions can prevent the doors from closing all the way, preventing the elevator from operating. To continue, open the doors with the elevator open door (<|>) button and then assist the doors as they are closing with both hands flat on the face of the door, pushing them together. This usually solves the problem. If the problem persists, contact Security or any staff member for help.
If you have any complaint or question about a Security Officer, contact the Resident Manager.
You may either use an the Online Form, e-mail to: , or call the Office at one of 3 numbers: (808) 955-1763, Fax: (808) 749-7300, Emergency Cell phone: (808) 285-4491.
The Tradewinds Security Officer performs many duties, which include perimeter and building surveillance rounds as well as following up complaints. The Security Officer is not always at the front desk post or security office post. Contact Security by telephone. If your call to Security goes directly to an answering service, the officer is probably on another call; leave your message and wait for the call-back. If you cannot reach Security, contact the Resident Manager.
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